Kirikay FAQ — Frequently Asked Questions

No. Kirikay's policy allows only one account per person. If multiple accounts are detected, all of them will be suspended.

Login page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use the code to set a new password.

After logging in, go to "Profile" settings to update your name, email, and mobile number. Changing your mobile number requires OTP verification.

Yes. Before your first major withdrawal, you'll need to verify your identity by submitting a photo of your National ID or passport. This keeps your account secure.

Contact the support team or Responsible Gaming page Use the self-exclusion option. Make sure to withdraw your balance before closing your account.

Multiple incorrect password attempts will lock your account for 30 minutes. Wait 30 minutes and try again, or contact support.

You must be at least 18 years old. Age must be confirmed during registration. Accounts belonging to minors will be closed.

A referral code is your friend's account code. Register using their code and you both receive a bonus. Find your own code in the "Referral" section after logging in.

Yes. You can register on Kirikay with just your mobile number. Email is optional, but adding one makes account recovery much easier.

Deposits can be made via bKash, Nagad, and Rocket. For more details, Transactions Page View.

The minimum deposit on Kirikay is just ৳200, making it easy for new members to get started with minimal risk.

Usually instant — within 1 to 3 minutes. Bank or network issues may occasionally cause delays of up to 15 minutes. If it still hasn't arrived after that, contact support.

bKash and Nagad withdrawals are typically processed within 5 to 30 minutes. Having your identity verified before your first withdrawal makes the process even faster.

Minimum withdrawal is ৳500. Maximum daily withdrawal is ৳50,000. Higher limits apply for premium members.

Kirikay does not charge any deposit fees. However, your mobile banking provider (bKash/Nagad) may apply a small charge.

Contact support immediately and provide your transaction reference number and a screenshot. Reporting it quickly gives the best chance of a resolution.

Don't worry. Contact support with your transaction details and we'll verify it within 24 hours and credit the balance to your account or issue a refund.

A withdrawal may show as pending if identity verification is incomplete for your first withdrawal or if bonus wagering requirements have not yet been met. The reason is noted in your dashboard. Contact support if you need assistance.

You can withdraw up to 5 times per day, with a maximum daily limit of ৳50,000. For higher amounts, please contact support.

Make your first deposit after registering — a 200% bonus will be automatically credited to your bonus wallet, up to ৳10,000. Details Promotions page View.

A wagering requirement typically applies to the welcome bonus. This means you need to wager a set multiple of the bonus amount before you can withdraw. Conditions vary by offer — Promotions page View.

Log in daily and place a set amount in bets to earn cashback. The amount depends on your activity level. Details On the Rewards Page View.

Share your referral code with a friend. When they register using that code and make their first deposit, both you and your friend will receive a bonus.

No. Bonus balance requires wagering requirements to be met first. Once fulfilled, the amount is added to your main balance and can then be withdrawn.

Yes. Most bonuses are valid for 7 to 30 days. If wagering requirements are not met within that period, the bonus will be forfeited. Use your bonus promptly once received.

Points are earned automatically on every bet. You can redeem them for cashback, free bets, and special rewards. On the Rewards Page View details.

A free bet option will appear on the bet slip — simply select it. If you win with a free bet, only the profit is credited to your balance, not the original free bet amount.

Typically, only one bonus is active at a time. However, in some cases a deposit bonus and cashback can run simultaneously. Always read the terms and conditions carefully.

Possible reasons: the welcome bonus has already been claimed, the minimum deposit requirement was not met, or the offer has expired. Please provide your transaction details to support.

You can bet on cricket, football, kabaddi, tennis, basketball, e-sports, and much more. Both live and pre-match betting markets are available. Sports Betting Page View.

Live Betting means placing bets on a match as it unfolds in real time. Odds change every second, so you need to read the score and situation quickly and make fast decisions.

The minimum bet in most markets is ৳20. Some special markets may have different limits. On the Bet Page View details.

If a match is cancelled, all bets are generally voided and your full stake is refunded. This follows standard international betting rules.

Yes. We offer Live Baccarat, Roulette, Blackjack, and slots. On the Popular Games page View the full list of games.

Once a bet is confirmed, it generally cannot be cancelled. Always double-check the odds and stake amount before placing your bet.

An accumulator combines multiple events into a single bet. Win all of them and the payout is huge — but lose just one and the entire bet is lost.

Decimal odds (e.g., 2.5) mean a ৳100 bet returns ৳250 if you win (৳100 × 2.5). Higher odds mean a lower chance of winning but a bigger payout.

Yes. You can bet on CS:GO, Dota 2, PUBG, and more popular e-sports tournaments. In the Sports Betting section Check the e-Sports tab.

Yes. Certain offers provide a cashback percentage on losing bets. On the Latest Promotions Page View current cashback offers.

Yes. All data is secured with SSL encryption. Your personal or financial information is never sold to third parties. Privacy Policy View.

Change your password immediately and notify us at support@kirikay.net. Our security team will investigate your account.

Yes. Enable OTP login to add two-step security to your account. An OTP will be sent to your number each time you log in.

Kirikay operates under an international gaming licence. To learn more about our rules and security policies, About Us Page View.

Kirikay will never ask for your password or OTP via SMS or phone. Always verify you are on kirikay.net and never click unfamiliar links.

Yes. Submit a written request to support. Your data will be deleted beyond what is required by legal obligations. Details In the Privacy Policy Yes.

Use a strong password. Log out on shared devices. Keep auto-login disabled. To learn more, Responsible Gaming Page View.

Kirikay's Responsible Gaming page Self-pause and self-exclusion options are available. Our support team is trained and ready to help — free of charge.

Yes. Kirikay is a mobile-friendly website that runs on any smartphone. To download the native app, On the Registration Page View details.

kirikay is built with a lightweight design that works well even on a 3G connection. However, 4G or Wi-Fi is recommended for Live Betting and Live Casino.

Reach us via Live Chat (24/7) or email at support@kirikay.net. Bangla support is available.

Clear your browser cache and try a different browser or device. Check your internet connection. If the issue persists, contact support.

Yes. kirikay's interface, support, and all instructions are fully in Bangla — built specifically for users in Bangladesh.

Live chat support is available 24/7. Email support typically responds within 2–4 hours.

With the correct documents submitted, verification is usually completed within 1 to 24 hours. It may take slightly longer during busy periods.